Change management is an essential discipline that focuses on the people side of change. By integrating it with project management, organizations can ensure that both the technical and people aspects of a change are addressed, leading to a higher likelihood of project success.
Peter Ruiter
A collection of 40 posts
Enhanced Case Experience in Dynamics 365 Customer Service
The enhanced case experience in Dynamics 365 Customer Service brings a range of benefits to organizations seeking to elevate their customer service operations.
The Transformation of Model-Driven Apps with Custom Pages
By allowing for the integration of data from multiple sources and providing a flexible canvas for app design, Custom Pages have fundamentally changed the way model-driven apps are built and used.
Crafting Intelligent Chatbots with Your Own Data
Leveraging your own data to create smarter chatbots is a game-changer in the realm of conversational AI. By using your own data with platforms like Power Virtual Agents and Azure OpenAI, you can not only enhance the performance of your chatbots but also unlock valuable insights.
The Next Generation of AI: Microsoft Dynamics 365 Copilot
Microsoft Dynamics 365 Copilot, powered by artificial intelligence, can enhance customer experience, improve productivity, and drive innovation.
Introduction to Microsoft Power Virtual Agents Voice Channels
Introduction Microsoft Power Virtual Agents is a low-code platform that allows you to create conversational bots to automate customer service tasks. This platform provides a user-friendly interface that enables you to easily design and implement chatbots to handle
How To Create Power Platform Developer Environments for Free
Do you want to try out the Power Platform's premium capabilities without having to worry about licensing? Perhaps you're new to the Power Platform and want to test it out to see what it's capable of.
Unleashing the Power of Conversational AI
Voice Bots in Power Virtual Agents With its Power Virtual Agents (PVA) service, the Microsoft Power Platform has been at the vanguard of the digital transformation, making it simple to build and use conversational AI chatbots. Voice bots have become