A Copilot Studio voice agent cannot tell a caller whether you are open, how busy the queue is, or ring them back at ten tomorrow. This open source Dataverse toolkit gives it all three, in a phrase it can read straight out. MIT, seventeen Custom APIs, proven on a real call.
Tools
A collection of 14 posts
Dynamics 365 Performance Probe Browser Extension
The client says the system is slow. The monitoring says response times are fine. Both are right, and they're measuring different things. A free browser extension that measures both, names the likely cause, and tells you who can actually act on it.
Moving Contact Center config between environments is still this painful. So I built a tool that skips CMT entirely.
Promoting Dynamics 365 Contact Center config with CMT means hand-editing data.xml, importing rulesets twice, and hoping. I built a free tool that skips CMT entirely natural-key matching, automatic GUID remapping, dry-run first.
Dynamics 365 Contact Center Conversation & Routing Diagnostics
Routing diagnostics left Dynamics 365 and moved to Azure Application Insights. So I built Conversation Diagnostics for Dynamics 365: the FastTrack Dynamics 365 diagnostics dashboard, running inside Dynamics, with plain-language explanations of every routing decision.
Autonomous Agents will be key to transforming business processes in 2025
Autonomous agents with AI will transform businesses by automating tasks, enhancing decisions, and boosting efficiency. They act independently and learn. Implementing involves assessing needs, choosing solutions, and addressing data.
Start fixing your Data Governance by establishing tenant hygiene with the CoE Starter Kit
More and more organizations are struggling to manage the exponential growth of their digital assets across multiple environments. Poor data governance practices can lead to security risks, compliance issues, and inefficiencies that hinder productivity and decision-making. That's
Get Started with Knowledge Assist in Dynamics 365 Customer Service
Knowledge Draft Assist in Dynamics 365 Customer Service enables agents to create knowledge articles from cases, enhancing efficiency and customer satisfaction by streamlining knowledge management.
Embracing the Future: Understanding the Impact of AI on Business Operations
Artificial Intelligence (AI) is no longer a futuristic concept but a present reality shaping the global business landscape. With its potential to automate tasks and analyze colossal data sets, AI is poised to revolutionize the modus operandi of organizations across sectors.