Three tenders crossed my desk in the past two weeks. All three demanded on-premises, or a supplier regulated entirely inside the EEA. All three cited the new Dutch cloud policy from 3 July. So I read it. Twice.
Dynamics 365
A collection of 26 posts
Balancing Automation and Human Touch in Generative AI IVR
Generative AI IVR streamlines customer service, but automation alone isn't enough. AI handles routine queries, yet human agents provide empathy, judgment, and problem-solving. This post explores how to balance both using Microsoft Copilot Studio, ensuring efficiency without losing the human touch.
Optimizing Speech in Copilot Studio: Tips for Voice-First IVR Systems
Businesses can improve their self-service capabilities and reduce agent workload when they integrate voice-enabled copilots through customer service platforms. Copilot Studio offers the latest speech IVR technology that has dual-tone multi-frequency input, silence detection, and barge-in control.
Enhancing IVR Systems with Generative AI: A Microsoft Approach
Generative AI is reshaping IVR systems. Discover how to transform your customer service with Microsoft Dynamics Customer Service and Copilot Studio for intelligent, voice-optimized, and efficient interactions.
Dynamics Contact Center Cost Calculator
Calculating licensing costs for a Dynamics Contact Center project can feel like an uphill battle. The complexity, the hidden fees, the constant second-guessing—it’s no wonder many find it a horrendous job.
Introducing Dynamics 365 Contact Center: A Game Changer
Dynamics 365 Contact Center integrates generative AI and Copilot, enhancing customer service with personalized communication, efficient CRM integration, and real-time analytics for operational excellence
Get Started with Knowledge Assist in Dynamics 365 Customer Service
Knowledge Draft Assist in Dynamics 365 Customer Service enables agents to create knowledge articles from cases, enhancing efficiency and customer satisfaction by streamlining knowledge management.
Power Platform ALM with the Development Hub - part 4 - Development Hub usage
Power Platform ALM is a critical aspect of app development and management. Capgemini's Development Hub simplifies and optimizes Power Platform ALM.